Lesson 11 of 10
In Progress

Lesson 7: Winning the work and showing up in excellence

This lesson discussed Natural Language Processing (NLP) and the ability for a machine to understand a
customer's intent. However, do you believe there could ever be a scenario were the machine misreads or misinterprets a customer’s intent? What might be the case in which this could occur and provide a scenario whereby this misinterpretation could have serious consequences. Explain.

Write your answer in the participant guide or in your notes